Postilion Customer Support takes a proactive approach to systems maintenance, providing prompt resolutions to support calls. Customer Support will proactively inspect the health of client systems on a periodic basis. System logs will be inspected and trends will be monitored allowing troubleshooting of issues before they become problems.

Every incident is logged, tracked, and managed through our automated system to ensure that all problems are quickly resolved. Clients are informed of the status of the incident on a regular basis.

If you have logon details for STARS (IBS and IVR support), click here.

If you have logon details for the Postilion Customer Support website, click here.

To contact IVR customer support, click here or call us on 877.718.3247 or 877.S1TECHS.

To contact IBS customer support, click here or call us on 877.718.3247 or 877.S1TECHS.

Telephonic Incident Logging

Africa: +27 21 6596000
Toll free locally: 0800 222 587

Americas: +1 877 321 2289

Europe, Middle East: +44 1932 574 737

Asia-Pacific: +61 3 9695 8444, select option 2

After-Hours Telephonic Incident Logging

Africa: +27 21 6596000
Toll free locally: 0800 222 587

Americas: +1 877 321 2289
All Pagers: +1 800 759 8888 (Pin: 1105211)

Europe, Middle East: +44 1932 574 737

Asia-Pacific: +61 3 9695 8444, select option 2